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United States

Privacy Policy

Effective date: [Month DD, YYYY]
Last updated: [Month DD, YYYY]

This Privacy Policy explains how SynergyO2 International Inc. ("SynergyO2", "we", "us" or "our") collects, uses, shares and protects personal information when you visit synergyo2.com (the "Site"), buy our products, create an account or contact us. By using the Site, you acknowledge the practices described in this policy.

1. Who we are

SynergyO2 International Inc.
21 FRJ Drive, Longview, TX 75602, USA
Email: support@synergyo2.net
Phone: +1 (951) 465-9405

[If required for the European Union or Switzerland: name and contact details of the EU/Swiss representative and, if applicable, the Data Protection Officer.]

2. Information we collect

Information you give us:

  • Contact and account details: name, email address, phone number, shipping and billing address, password.
  • Order details: products purchased, quantities, account type (Preferred Customer, Independent Distributor or Business & Wholesale) and order history.
  • Payment information: processed by our payment provider [provider name]. We do not store full card numbers.
  • Independent Distributor and Business & Wholesale information: [tax ID, business name, sponsor or advisor, banking details for commissions — confirm what is collected].
  • Messages you send us through email, phone, WhatsApp, text message or forms, and waitlist sign-ups.

Information collected automatically:

  • Device and usage data: IP address, browser type, pages visited, date and time of visit, referring page.
  • Market and language preferences you select on the Site.
  • Information from cookies and similar technologies, as described in our Cookie Policy.

3. How we use your information

  • To process and deliver your orders, payments, shipments and returns.
  • To create and manage your account and your Preferred Customer, Independent Distributor or Business & Wholesale status.
  • To answer your questions and provide customer support, including through your personal advisor.
  • To send you service messages about your orders and account.
  • To send you marketing communications, only where you have agreed or where the law allows. You can unsubscribe at any time.
  • To improve the Site, our products and our services.
  • To prevent fraud, protect the security of the Site and comply with legal obligations.

4. Legal bases (European Union, United Kingdom and Switzerland)

Where the GDPR or the Swiss Federal Act on Data Protection applies, we process personal data on the following bases: performance of a contract (orders and accounts), your consent (marketing and non-essential cookies), our legitimate interests (security, improving our services) and compliance with legal obligations (tax and accounting records).

5. How we share your information

We do not sell your personal information. We share it only with:

  • Service providers that help us operate the business: hosting, payment processing, shipping and logistics, email and messaging, customer support and analytics [list providers].
  • Your personal advisor or sponsoring Independent Distributor, to the extent needed to support you [confirm with client].
  • Affiliated companies of SynergyO2 in the markets where we operate.
  • Authorities, when required by law or to protect our rights, users or the public.
  • A buyer or successor, in the event of a merger, acquisition or sale of assets.

6. International transfers

We are based in the United States and may process your information in the United States and in other countries where we or our providers operate. When we transfer personal data from the European Union, the United Kingdom or Switzerland, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses [confirm].

7. How long we keep your information

We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, tax and accounting requirements. [Specify retention periods if required.]

8. Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Delete your information.
  • Object to or restrict certain processing.
  • Receive a copy of your information in a portable format.
  • Withdraw your consent at any time, without affecting earlier processing.
  • Opt out of targeted advertising and the "sale" or "sharing" of personal information, where applicable.
  • File a complaint with your local data protection authority.

To exercise your rights, email support@synergyo2.net. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

9. United States state privacy rights

Residents of California and other states with privacy laws may have additional rights, including the right to know what categories of personal information we collect and how we use them. [Add state-specific disclosures if required.]

10. Mexico and Latin America

Where applicable, you may exercise your ARCO rights (access, rectification, cancellation and opposition) and any other rights granted by local law by contacting support@synergyo2.net. [Add the information required by local law for each market: Mexico, Colombia, Peru, Ecuador and Bolivia.]

11. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Children

The Site and our products are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us personal information, please contact us and we will delete it.

13. Links to other sites

The Site may link to third-party sites, such as YouTube, Facebook, Instagram and WhatsApp. Their privacy practices are governed by their own policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version on this page and change the "Last updated" date. If changes are significant, we will let you know by additional means where required.

15. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at support@synergyo2.net or write to SynergyO2 International Inc., 21 FRJ Drive, Longview, TX 75602, USA.