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United States

Shipping Policy

Effective date: [Month DD, YYYY]
Last updated: [Month DD, YYYY]

This Shipping Policy explains how SynergyO2 International Inc. ("SynergyO2", "we", "us" or "our") processes and delivers orders placed on synergyo2.com.

1. Where we ship

We currently ship to the following markets: United States, Mexico, Bolivia, Colombia, Ecuador, Peru, Spain, Italy and Switzerland [confirm]. Product availability may vary by country. Select your country on the Site to see the products, prices and shipping options available to you.

2. Order processing

Orders are processed within [1–3] business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You will receive an email when your order ships, with tracking information when available.

3. Delivery times

Estimated delivery times after shipment:

  • United States: [X–X] business days.
  • Mexico and South America: [X–X] business days.
  • Europe (Spain, Italy and Switzerland): [X–X] business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, customs, weather or other events outside our control.

4. Shipping costs

Shipping costs depend on your country, the shipping method and the size of your order. They are shown at checkout before you pay. [Add free-shipping thresholds or flat rates, if any.]

5. Customs, duties and taxes

International orders may be subject to import duties, taxes and customs fees charged by the destination country. [State whether these are included in the price or paid by the customer on delivery.] Customs may also delay delivery. Some products may not be allowed into certain countries; we only offer products in the markets where they can be sold.

6. Shipping address

Please make sure your shipping address is complete and correct. We are not responsible for orders delayed or lost because of an incorrect address. If you need to change your address, contact us as soon as possible; we cannot change it once the order has shipped.

7. Lost, late or damaged packages

If your package has not arrived within the estimated time, or arrives damaged, contact us within [X] days of the expected delivery date at support@synergyo2.net. Please include your order number and, for damaged items, photos of the package and products. We will work with the carrier to resolve the issue and, where appropriate, send a replacement or issue a refund.

8. Refused or undeliverable packages

If a package is returned to us because it was refused, unclaimed or could not be delivered, we will contact you. Shipping costs [may / may not] be refunded.

9. Contact us

Questions about shipping? Contact us at support@synergyo2.net or +1 (951) 465-9405, or reach your personal advisor.