Returns & Refunds Policy

Effective date: [Month DD, YYYY]
Last updated: [Month DD, YYYY]

We want you to be happy with your SynergyO2 products. This policy explains how returns, exchanges and refunds work for orders placed on synergyo2.com.

1. Return period

You may return products within [30] days of the delivery date. [Confirm the period and any satisfaction guarantee offered by SynergyO2.]

2. Right of withdrawal (European Union and Switzerland)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the products, without giving a reason. To exercise this right, tell us clearly by email at support@synergyo2.net. For health and hygiene reasons, this right does not apply to sealed products that have been opened after delivery. [Add the model withdrawal form and confirm rules for Switzerland.]

3. Conditions

• Products must be unopened, unused and in their original packaging, with the safety seal intact [confirm whether opened products are accepted].
• You must include proof of purchase or your order number.
• Products bought at a discount or as part of a pack may be refunded at the price actually paid.
• Independent Distributor and Business & Wholesale account returns are also subject to the SynergyO2 [Independent Distributor Agreement / Policies and Procedures].

4. How to return a product

1. Contact us at support@synergyo2.net with your order number and the reason for the return.
2. We will send you a return authorization and the return address. Returns sent without authorization may not be accepted.
3. Pack the products securely and send them to the address provided.

5. Return shipping costs

[State who pays return shipping.] If the return is due to our error, or the product arrived damaged or defective, we will cover the return shipping cost.

6. Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within [X] business days. Your bank or card issuer may take additional time to post the refund. Original shipping costs are [refundable / non-refundable], except where the law requires otherwise.

7. Damaged, defective or incorrect products

If you received a damaged, defective or incorrect product, contact us within [X] days of delivery with your order number and photos. We will send a replacement or issue a full refund, at your choice where the law provides.

8. Exchanges

[State whether exchanges are offered.] If you would like a different product, you can return the original item and place a new order.

9. Your legal rights

This policy does not limit any rights you have under the consumer protection laws of your country.

10. Contact us

Questions about returns or refunds? Contact us at support@synergyo2.net or +1 (951) 465-9405.